Refund policy

At Ribboned Collective, every accessory is carefully checked before being sent from our Sydney base. As our products are accessories and not sizing-based, we do not accept returns or exchanges for change of mind, incorrect choice, or personal preference. We kindly ask that you choose thoughtfully before completing your order.

If you have any questions, please contact us at info@ribbonedcollective.com.

Our Return Policy

We have a 14-day faulty return policy, which means you have 14 days after receiving your item to request a return only if the item is faulty, damaged, or incorrect.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, and in its original packaging. You’ll also need to provide your receipt or proof of purchase.

For any return enquiries, please contact us at info@ribbonedcollective.com.

Your Rights Under Australian Consumer Law

Under the Australian Consumer Law (ACL), customers are entitled to a replacement or refund if the item received is:

Faulty or defective,
Significantly different from the description or images, or
Not the item ordered.

This policy does not limit any rights you may have under the Australian Consumer Law, which allows you to seek a remedy for faulty goods beyond this timeframe if reasonable.

How to Request a Return

Contact us at info@ribbonedcollective.com with your order number, clear photos, and details of the issue.
Our team will review your request within 2–3 business days and provide return instructions, including the return address.
If your return is accepted, we’ll provide a prepaid return shipping label and instructions on how and where to send your package.

Note: In certain minor cases, such as small visible defects, we may request digital proof (photos/videos) and may approve a replacement or refund without a physical return, if appropriate.

Items sent back without first requesting a return will not be accepted.

If a replacement item is approved, it will be processed within 3–5 business days and should arrive at your address within 7–10 business days, depending on your location. If a refund is approved instead, it will be processed to your original payment method within 10 business days.

Damages, Issues & Lost Returns

Please inspect your order upon delivery and contact us immediately at info@ribbonedcollective.com if your item is defective, damaged, or incorrect so we can evaluate the issue and make it right.
If a return package is lost or significantly delayed in transit, please contact us immediately. We will work with you to provide a replacement or refund once the situation is verified.

Conditions for Returns

Returns are only accepted if the item is faulty, damaged, or incorrect.
Items must be returned in original condition, unused, and in all original packaging.
We may decline a claim if the issue is the result of misuse, improper care, or general wear and tear.
Gift cards, sale items, and promotional items are not eligible for return unless faulty.
If you wish to receive a different item, you’ll need to place a new order once your return is processed, as we do not offer direct exchanges.

Mini FAQ

Can I return if I change my mind?

No, we do not accept returns for change of mind, incorrect choice, or personal preference.

Who pays for shipping?

For approved faulty or incorrect items, we provide a prepaid shipping label.

How long will it take to receive my replacement?

Replacements are processed within 3–5 business days and should arrive within 7–10 business days, depending on your location.

What if my package is lost or delayed?

Do I need to send the item back?

Usually yes, but for minor faults, we may accept photos or videos as proof and issue a replacement or refund without a physical return.

Final Note

While we cannot offer returns for change of mind, our priority is to ensure you are happy with your purchase. If you have any concerns about your order, please don’t hesitate to reach out at info@ribbonedcollective.com — we’re here to help.

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